Refund Policy

Last Updated: January 27, 2026

IMPORTANT NOTICE

ALL PAYMENTS MADE TO Adswin.net ARE GENERALLY NON-REFUNDABLE. By using our services and making payments, you acknowledge and agree to this refund policy.

1. General No-Refund Policy

Adswin.net operates on a strict no-refund basis for all advertising services. This policy applies to:

Service Type	Refund Status	Explanation
Ad Creation Fees	NO REFUND	Fees for submitting ads are for processing and review services
Bid Amounts	NO REFUND	Bid amounts are used for ad placement and ranking
Account Deposits	NO REFUND	Funds added to your account balance cannot be withdrawn as cash
Balance Transfers	NO REFUND	Transferred balances between accounts are final
API Usage Fees	NO REFUND	Fees for API access and usage are non-refundable
Subscription Fees	NO REFUND	Monthly/annual subscription fees are non-refundable

1.1 Why We Don't Offer Refunds

Our no-refund policy is based on the nature of digital advertising services:

Immediate Service Provision: Advertising services begin immediately upon payment
Resource Allocation: We allocate resources based on your payments
Prevent Abuse: To prevent fraudulent refund requests
Business Sustainability: To ensure stable and reliable service for all users

2. Sole Exception: Service Non-Delivery

EXCEPTION CASE

Refunds may only be considered in the following specific circumstance:

If Adswin.net completely fails to deliver the advertising service you paid for, and we are unable to provide the service within a reasonable timeframe, you may be eligible for a refund.

2.1 What Qualifies as "Service Non-Delivery"

For a refund request to be considered under this exception, ALL of the following conditions must be met:

Complete Failure: The service was not delivered at all (not just underperforming)
Technical Issue: The failure is due to a technical issue on our platform
Timely Notification: You notify us within 7 days of the payment
Proof of Payment: You provide valid proof of payment
No Alternative: We are unable to provide an alternative solution

2.2 What Does NOT Qualify

The following situations do NOT qualify for refunds:

Ad Performance: Poor ad performance, low click-through rates, or low conversions
User Errors: Mistakes in ad creation, targeting, or bidding
Changed Mind: Deciding you no longer want the service
Policy Violations: Ads rejected due to policy violations
Temporary Issues: Temporary platform outages or maintenance
Expectation Mismatch: Not achieving expected results or ROI
Competitive Factors: Other advertisers outbidding you

3. Refund Request Process

REFUND REQUEST PROCEDURE

If you believe you qualify for a refund under the sole exception, follow this process:

3.1 Step-by-Step Process

Contact Support: Email refunds@adswin.net within 7 days of payment
Provide Details: Include:
- Your account username
- Invoice number(s)
- Payment transaction ID
- Detailed description of the issue
- Proof of non-delivery
Investigation: We will investigate within 14 business days
Decision: We will notify you of our decision
Processing: If approved, refunds are processed within 30 days

3.2 Refund Method

Approved refunds will be issued:

Original Payment Method: Refunds are made to the original payment method
Account Credit: In some cases, refunds may be issued as account credit
Processing Time: 5-10 business days for processing, plus additional time for your financial institution

4. Dispute Resolution

If you disagree with our refund decision, you may:

4.1 Escalation Process

Request Review: Ask for a secondary review by a senior manager
Provide Additional Evidence: Submit any additional supporting documentation
Final Decision: Our final decision is binding

4.2 Chargebacks

CHARGEBACK WARNING: Initiating a chargeback without first contacting us and going through our refund process may result in:

Immediate account suspension
Permanent banning from Adswin.net
Collection efforts for the disputed amount plus fees
Reporting to credit bureaus and collection agencies

5. Special Circumstances

5.1 Duplicate Payments

If you accidentally make a duplicate payment, contact us immediately. We will verify and refund duplicate payments within 30 days.

5.2 Fraudulent Transactions

If you believe a transaction on your account is fraudulent, contact us immediately at security@adswin.net. We will investigate and take appropriate action.

5.3 Legal Requirements

In some jurisdictions, consumer protection laws may provide rights that cannot be excluded. This policy does not exclude any statutory rights you may have under applicable law.

6. Account Termination and Balances

6.1 Account Closure

If you choose to close your account:

Any remaining balance is forfeited
No refund will be issued for unused funds
All outstanding invoices must be paid

6.2 Inactive Accounts

Accounts that have been inactive for more than 12 months may be subject to administrative fees or closure. Any remaining balance in inactive accounts may be forfeited.

7. Policy Updates

We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

8. Contact Information

For refund inquiries or requests:

Email: refunds@adswin.net
Subject Line: "Refund Request - [Your Username]"
Response Time: We aim to respond within 3 business days
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

IMPORTANT: Please allow up to 14 business days for investigation and 30 days for processing of approved refunds. Refund requests that do not follow the proper procedure may be delayed or denied.

Effective Date: January 27, 2026

This Refund Policy constitutes part of our Terms of Service. By using Adswin.net, you agree to this no-refund policy.

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